Connecting Point transformed its security operations by partnering with Huntress, gaining 24/7 expert-led monitoring, clearer alerts and a way to confidently protect clients at scale.
The challenge: too many alerts, too little time
With a team of only 20, Connecting Point faced a nonstop stream of alerts, manual investigations and rising client expectations for round-the-clock protection. Existing tools produced data without enough direction, leaving technicians to sort through complex reports and false positives.
A human-led security operations partner
Connecting Point paired its security tools with Huntress’s 24/7 monitoring and human-led Security Operations Center. The SOC analyzes activity, filters noise and gives the team straightforward guidance about what needs attention and why.
Rather than spending time staring at dashboards and chasing every alert, technicians receive clear, actionable context. That helps them focus on resolving genuine issues and delivering consistent security across client environments.
Results for the MSP and its clients
- 24/7 expert-led monitoring through a security operations center.
- Clearer, more actionable alerts with less time spent investigating noise.
- A scalable way to support clients without adding the cost and complexity of building a round-the-clock security team.
“Huntress has really been how we have been able to deliver a confident security response for our clients.”
Andy Warner, CFO, Connecting Point
Security that scales with your service team
Connecting Point’s experience shows how a managed security partner can help a lean MSP deliver a more confident response. Around-the-clock expertise and useful alert context let its team support customers without making every alert a manual investigation.
Why alert context matters in a lean MSP
For a small service desk, an alert is useful only when it helps a technician decide what to do next. When signals arrive without context, the team must spend time reconstructing what happened, checking whether activity is legitimate and deciding whether to escalate. That work competes with routine client support and project delivery.
Connecting Point’s experience illustrates why a managed SOC can be valuable beyond simply watching a dashboard. Human investigation and clearer guidance help distinguish routine noise from events that deserve action. The MSP can then focus its time on the response instead of building every investigation from raw telemetry.
Questions MSPs can ask when evaluating managed monitoring
- Does the service investigate alerts, or only forward them?
- Will each escalation explain what was observed and what action is recommended?
- How does the provider coordinate with technicians who know the client environment?
- Can the service scale as the MSP adds customer environments?
These questions help connect a security tool to day-to-day service operations. Connecting Point needed to offer clients confident security response while its own team remained small. The partnership helped it extend monitoring coverage without asking every technician to become a full-time analyst.